Last updated: September 2026

Your privacy matters

This policy explains how Quilling Treasures collects, uses and protects information when you browse our website, create an account, contact us or place an order.

Information we collect

We may collect your name, contact details, billing and delivery addresses, account information, order details, personalisation instructions, support messages and technical information such as device, browser and cookie data.

How we use information

• To process, personalise, deliver and support your orders.
• To maintain your account, saved addresses and order history.
• To prevent fraud, secure the website and meet legal obligations.
• To improve our products, website and customer experience.
• To send marketing messages where you have opted in or another valid permission applies.

Payments and service providers

Payments are processed by the secure payment option selected at checkout. We do not store your complete card or banking credentials. We share only the information required with payment, hosting, email, analytics and delivery providers that help us operate the store.

Cookies and analytics

We use essential cookies for functions such as the cart, checkout and account. Optional analytics or marketing technologies should operate according to your consent choices where required.

Marketing choices

New customers can actively opt in to marketing. Every marketing email should provide an unsubscribe option. Transactional messages about an account or order are not marketing messages.

Retention, security and your rights

We retain information only as long as reasonably needed for orders, support, accounting, fraud prevention and legal requirements. We use reasonable safeguards, but no online system is completely risk-free. To request access, correction or deletion where applicable, contact support@quillingtreasures.com.